collectionworkshop

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WORKSHOP AT A GLANCE

When & Where
Tuesday, September 22, 2009
MSCUA Offices - 1400 Lakeover Road, Suite 200 - Jackson, MS 39213

Wednesday, September 23, 2009
Embassy Suites - 4914 Constitution Avenue, Baton Rouge, LA 70808

Educational Investment
Your educational investment is only $179 per person to attend this workshop; registration includes complete workshop materials and handouts, two refreshment breaks, and lunch.

How To Register

Register online for this conference: Click here to be re-directed to the registration page. If you are unfamiliar with online registration, click here for simple & printable instructions. After submitting your online registration, please mail payment made payable to MS League Services Corp. to P.O. Box 9575, Jackson, MS 39286-9575 (MSCUA does not currently accept online payments).

Attire
Casual business attire is recommended. Please bring a light sweater or jacket, as room temperatures may vary.

Special Needs
If any attendee has physical, medical or dietary needs requiring special attention, please contact your Leauge PRIOR to the event. Contact Jill Kitchens, LCUL, at (800) 452-7221, ext 3009 or Tom McWilliams, MSCUA, at (800) 748-8627, ext. 311.

Hotel Accommodations
Jackson, MS: A block of rooms has been reserved at the Cabot Lodge North. Room rate is $92 plus tax. To reserve your hotel room, please email Tom McWilliams or call 800-748-8627, ext. 311. Hotel reservations need to be made no later than September 8th.

Baton Rouge, LA: Please make your hotel reservations directly with the hotel by calling 800-362-2779 or (225) 924-6566. Our special rate is $114 plus tax. Hotel reservations need to be made no later than September 1. Please be sure to mention that you are attending the Louisiana Credit Union’s workshop to receive this special rate.

Cancellation Policy
If notice is received at least 10 business days before the workshop, we will refund your full registration fee. A $50 administrative fee will be charged for cancellations received later than ten business days before the conference. No shows will be billed. Substitutions are welcome at any time. Hotel cancellations are subject to the individual hotel’s cancellation policy.

Hotel Tax Exemption for FCUs
The NCUA Letter of Exemption, which hotels may require, is available from the NCUA's website: Visit www.ncua.gov and type “Letter of Exemption” in the search box. Please contact your hotel for details about their tax exempt policy & procedure.

COLLECTION...
Best Practices Workshop

This seminar is great for all collection department employees as well as lending officers and office management. It makes no difference how long you’ve been in the business. The information presented at this workshop will update the experienced collection manager, instruct the new employee and offer a thorough overview to management. Be sure to make these valuable tools available to your entire collection staff!

Agenda

8:30a – 9:00a

Registration

9:00a – 12:00p

The Methods of Telephone Collection

10:15a – 10:30a

Morning Break

10:30a – 12:00p

Session Continues

12:00p – 12:45p

Group Lunch

12:45p – 1:45p

The Fair Debt Collection Practices Act

1:45p – 2:00p

Afternoon Break

2:00p – 3:00p

How to Improve Your Collection Department/ Top Twelve Collections Tips/The Basics of Bankruptcy

3:00p – 4:30p

Working Your Member Delinquent Accounts- All attendees are asked to bring some of their own delinquent accounts to the session. Any problem account is fine. The attendees must bring all information surrounding the account (due dates, phone #’s, copy of credit application, etc.) We will work these accounts together as a group over a speakerphone. Don’t worry about privacy or Fair Debt Violations: we will use first names only.

Questions
If you have additional questions, please contact Jill Kitchens, LCUL, at (800) 452-7221, ext 3009 or Tom McWilliams, MSCUA, at (800) 748-8627, ext. 311.

About the Speaker

Steve Peterson has over 32 years of experience in the field of collections. His career began with Ford Motor Credit Company in 1977. After four years, he moved on to accept the position of Accounts Receivable Manager for a large Midwestern retail chain. In 1988 Steve joined Mapother & Mapother Attorneys at Law where he was the lead Account Representative for 14 consecutive years. Bill Mapother & Steve developed and operated a collection school together and have trained well over 5,000 employees since 1991. In 2002 Steve formed his own consulting company called Collection Training Consultants. He conducts Telephone Collection Training Seminars for State Leagues and Associations as well as individual financial institutions and businesses.